HUMANGRID SUPPORT

A little help.
A clear next step.

Questions about your plan, your crew, or how something works? You’re in the right place.

Common questions

What can I do without internet?

Read the guides bundled with the app, search saved information, and edit your local inventory, household plan and tasks. Previously downloaded crew information stays available. Messages can be queued, but they need an internet connection to reach other people.

Do I need an account to get started?

You can start a solo plan and use the bundled guides without signing in. An account is needed for server sync, crews and invitations. After signing in, you choose whether to import your solo plan and supplies.

Who can see my household information?

Your personal inventory, tasks, household needs and medication reminders are private to your account. Crew members can see shared messages and the profile details you choose to share. Sharing a task creates a dated copy; later private edits do not update that copy.

My changes aren’t showing on another device.

Check that both devices use the same account. Turn off Work offline, open the app with a working connection, and use manual sync. Solo records stay local until you choose Import my solo plan & supplies. If an edit conflicts, review the conflict instead of discarding a version you need.

My message says queued. Has it arrived?

Not yet. Queued means the message is saved on this device and is waiting to send. Reconnect and open the app or sync manually. HumanGrid does not provide push notifications or guaranteed background delivery. For urgent communication, use an available emergency or communication service.

An invitation doesn’t work.

You need the app installed and an account. In Crew, choose Join with an invitation to paste the code and review the crew. Invitations are single-use and expire after seven days. Ask the crew creator for a new invitation if yours has expired or was already used.

How can I recover my password or delete my account?

Reset your password using your account email. You can also sign in or create an account here. Self-service account deletion is not currently available. Contact support@gethumangrid.com for account help or a data request. We may need to verify control of the account. Signing out or uninstalling the app does not delete server data.

In an emergency

Contact your local emergency services and follow local authorities. This inbox and HumanGrid are not emergency response services.

Plan how to stay connected · CDC